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1. INFORMATION WE GATHER AND TRACK (INCLUDING COOKIES)
1.1 We may collect and process the following data about you:
1.1.1 Information you give us. You may give us information about you by filling in forms on our site(s) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site(s), subscribe to our service, search for a product, place an order on our site(s), participate in discussion boards or other social media functions on our site(s), enter a competition, promotion or survey, and when you report a problem with our site(s). The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
1.1.2 Information we collect about you. With regard to each of your visits to our site(s) we may automatically collect the following information:
a. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
b. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site(s) (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. This information is used to analyze trends, administer the site(s), track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable, except for the Chat application, where this app recognizes and shows your name and email address during the next visit if you have entered this information in a prior chat session.
1.1.3 Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.
2. ADVERTISING PARTNERS
2.1 Our website(s) may accept forms of cash advertising, sponsorship, paid insertions or other forms of compensation. The compensation received may influence the advertising content, topics or posts made on our website(s). That content, advertising space or post may not always be identified as paid or sponsored content.
2.2 The owner of the website(s) may be compensated to provide opinions on products, services, websites and various other topics. Even though the owner of this website receives compensation for our posts or advertisements, we always give our honest opinions, findings, beliefs, or experiences on those topics or products. The views and opinions expressed on our website(s) are purely the author. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer, provider or party in question.
2.4 Facebook and Google retargeting: most of our websites use so-called pixels, “cookies” to register website activity. Both Google and Facebook allow their advertisers to show ads to website visitors who visited one or more of our web pages during the last 180 days. We also create/upload Custom Audiences for advertising/targeting purposes (i.e. we upload our email subscribers to Facebook and/or Google and if these advertising platforms have the same email addresses in their customer database, we (can) show our ads to these matched audiences). To avoid seeing our ads on Facebook and Google’s Ads Display Network, you can manage your data settings inside your Facebook and/or Google account.
3. USE OF INFORMATION
3.1 Any of the information we collect from you may be used in, but not limited to, the following ways: Information you give to us. We will use this information:
3.1.1 to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
3.1.2 to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
3.1.3 to provide you with information about goods or services we feel may interest you or to provide you with information about the product or service you purchased. This may include, but is not limited to, information about product or service updates, new features, or information we believe you may find interesting. If you are an existing customer, we will only contact you by e-mail with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you do not want us to use your data in this way, please use the unsubscribe link at the bottom of such email;
3.1.4 to notify you about changes to our service; and
3.1.5 to ensure that content from our site is presented in the most effective manner for you and for your computer.
3.2 Information we collect about you. We will use this information:
3.2.1 to administer our site(s) and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
3.2.2 to improve our site(s) to ensure that content is presented in the most effective manner for you and for your computer;
3.2.3 to allow you to participate in interactive features of our service, when you choose to do so;
3.2.4 as part of our efforts to keep our site(s) safe and secure;
3.2.5 to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
3.2.6 to make suggestions and recommendations to you and other users of our site(s) about goods or services that may interest you or them.
3.3 Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
4. DISCLOSURE OF YOUR INFORMATION
4.1 We may share your information with selected third parties including:
4.1.1 Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. (In practice, we just use your email address for retargeting purposes as explained under 2.4).
4.1.2 Analytics and search engine providers that assist us in the improvement and optimization of our site(s).
4.1.3. The data processors we use for our business operations who process your data under our control include:
- GetResponse for email marketing campaigns.
- A2Hosting.com who provides website hosting.
- Google.com (Analytics) who provides website tracking and statistical services.
- Facebook.com (Pixels) who tracks visitors website behavior.
- Zoho SalesIQ Live Chat software.
- ThriveCart for secured payment processing.
4.2 We may disclose your personal information to third parties:
4.2.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
4.2.2 If our website or company is acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
4.2.3 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms & Conditions and other agreements; or to protect the rights, property, or safety of our website, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
4.3 We implement a variety of security measures to maintain the safety of your personal information. We will not sell, provide, or transfer you personal data (including your email address) to others.
5. WHERE WE STORE YOUR PERSONAL DATA
5.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
5.4 We will keep your personal information until a period of 36 months has passed since you have engaged, clicked on, opened, or replied to one of our email communications. In certain circumstances, we have a statutory obligation to keep your personal information for a set period of time for example financial information (normally 6-7 years) for financial auditing purposes.
6. ACCESS TO INFORMATION
6.1 Among other rights, GDPR gives you the right to access, rectify, and erasure information held about you. These rights can be exercised in accordance with GDPR at any time by contacting us at [email protected], by regular mail, or directly by using our GDPR Compliance Page.
6.1.1 You have the right to request a copy of the information that we hold about you. We will get in contact to verify your identity and if we do hold information about you we will respond within 30 days.
6.1.2 You have the right to ask us to rectify certain personal data we have collected about you. We will usually confirm that we changed your personal data within 30 days to your request.
6.1.3 You have the right to ask us to remove all the personal data we have collected about you. We will usually confirm that we removed all your personal data within 30 days to your request (with the exception – if applicable – that we’ll keep the minimum necessary (financial transaction) data to comply to legal or tax rules).
7.1 These policies may be amended by us at any time and without notice, but will be posted at this page. You agree that your continued use of our websites, product or service after that date will constitute your consent and acceptance of the amendment.
8. PRIVACY OF CHILDREN
8.1 Our website(s) do(es) not provide services or sell products to children under the age of 18.
8.2 If we discover we have received any information from a child under the age of 18 in violation of this policy, we will delete that information immediately. If you believe we have received any information from or about anyone under the age of 18, please contact us at the address listed below.
9. SENSITIVE DATA
9.1 Sensitive data is data consisting of racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a person’s sex life or sexual orientation.
9.2 We don’t collect or save any sensitive data.
10. THIRD PARTY LINKS
10.1 Our site may contain links to and from the websites of our partner networks, advertisers and affiliates. Most of our affiliate links are cloaked (for analytical and protection reasons). If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Nonetheless, we seek to protect the integrity of our site(s) and welcome any feedback about these sites.